Our Policies

Promotional Policy

From time to time Ship to Shore Traveler will make available promotional offers such as:

  • Dollars off discount: the discount will be automatically taken off the price of the product when the supplied code is entered at check out
  • Gift with a purchase: gifts are limited and on a first-come-first-serve basis. We reserve the right to substitute gifts if necessary.
  • Shipping promotions: the discount will be automatically taken off the order when the supplied code is entered at check out

If a code is included in the offer, the code must be applied before checking out for the offer to be valid. Codes not published on the website are exclusive offers to select guests, communicated to those guests and only valid to those guests. Discount offers are based on the product purchased only, not shipping or refundable rental deposits. Offers are not combinable. This means that you cannot apply two or more offers to the same purchase. You must select the offer you would like to apply to your purchase. Offers are valid for a one time use per order, per person. The offer cannot be used multiple times by the same person by placing more than one order. Offers may be withdrawn at any time without prior notice.

Returns Policy

Visit our returns page

Returns policy includes our policy on cancelling boot rentals.

Privacy Policy

Ship to Shore Traveler understands that privacy is important to you and values your trust. We collect information you provide to us when you place an order:

  • Your address is used to ship your order from our warehouse or to drop ship from our vendors. Your contact information is collected so we can contact you should there be a question about your order.
  • Order a complementary parka online (if offered by your ship): your details are sent to the cruise operator that will issue the parkas onboard.